Shipping & Returns

Shipping

Due to overwhelmingly high package volume and capacity shortages due to COVID restrictions, FedEx and UPS are experiencing significant delays in scanning and processing shipments. These delays may result in additional days until updates are available on your tracking page, and may impact the timing of your order's delivery. Please allow an extra 48-72 hours (2-3 days) for your tracking page to update and for your order to deliver.

These delays are expected to extend into the December holiday season. We thank you for your patience and understanding during this time.

United States:

  • We ship anywhere in the United States, excluding Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPO. We offer free shipping for any order over $35. Digital products such as gift cards and donations do not count towards your order total to qualify for free shipping.
  • We typically ship 2 - 3 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 7 - 10 business days.

 

Canada

  • Free shipping on orders over $70
  • Shipping time - 8-14 business days via DHL Standard

United Kingdom

  • Free shipping on orders over $70
  • Shipping time: 8-14 business days via DHL Standard

Our orders ship out of Las Vegas, NV so if you're close to those areas you'll get them sooner, and if you're a little further away it may take a few more days!

Returns

The bottom line is this: your happiness is our business. If your order is lost, injured, or mauled by bears in transit, we are happy to replace it as fast as humanly possible (certain restrictions apply). We do not accept boxes back once they've been opened for sanitary reasons. We do provide replacements if the product is, for some reason, damaged or defected.

Refunds (if applicable) 

If your tracking link shows that your order has been delivered but you can't find it, please first double check all the normal delivery dropoff locations around your house/apartment/building. Once your box has shipped you will receive a confirmation email with a link to track your order.

Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The customer is responsible for the cost of returning the item.

If you're having any issues locating the tracking link, or if for some reason the link isn't working, please contact us at hello@dewzi.co and we'll be more than happy to help you out!

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. If not, we suggest getting in contact with your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dewzi.co.

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